If you tried to cash out your funds and you received an email confirming that the transaction was processed on our side, here are the reasons why your cash out request failed and WowCoins were returned to you:
PayPal: We had sent the funds but your PayPal account was unable to receive the funds, due to reasons you can find by contacting PayPal. After we send the funds, If the transaction is not fully processed within days since we sent the funds, we will cancel it and return the WowCoins to you.
Credit/Debit Card: your card issuer/your bank does not allow payments to be received, therefore the transaction is rejected instantly and you are notified via email by us. In some cases, you might need to adjust your card settings (monthly limits or allowing international transfers)
Mobile Credit: The denomination you have selected is temporarily unavailable or the Mobile Operator is temporarily unavailable on the processor's side. Please try again a different value or in a few hours.
Ultimately, please note that any time we are unable to send you the requested cash out amount, you’ll always welcome to try again. We’ll always do our best to assist you and succeed in cashing out your rightful earnings.